Standard Fx5 Support
FIVE x 5 Solutions is proud to offer unlimited standard support as a part of all subscriptions. For specialty support, please see details on available packages below!
Assisted QBO + Fx5 Integration
The FIVE x 5 support team offers our QuickBooks Assisted Integration package to those that are looking for additional assistance while integrating their FIVE x 5 system with Intuit’s QuickBooks Online (QBO).
Please note that this package is not required to take advantage of our QBO integration.
Price: $200
Duration: 90 minutes
Format: Private Session, Remote
Participants: Fx5 Admin(s), QBO Admin(s)
What You Get
- A 90-minute session conducted remotely with an experienced support team member
- We will go over your system with you to make sure everything is ready for the integration
- We will walk you through the actual integration process from start to finish
- After the integration is complete, we will spend the remaining time going over best practices in the system and answer any questions you may have
- The call will be recorded and sent to you to keep as your own internal resource
- The FIVE x 5 and QBO integration is not customizable. We highly recommend reading through our integration manual to decide whether the integration is right for you
- We recommend that the attendees are limited to your Fx5 system admins and QuickBooks admins - the more cooks in the kitchen, the less we can get done in 90 minutes!
Fx5 + QBO Integration Audit
An in-depth audit of transactions created by the Dx5 + QBO integration. Our team will dig in to ensure accuracy of setup and data and to identify and/or address any issues or concerns.
Price: $100/hour
Duration: Varies
Format: Remote
Participants: Fx5 Admin, QBO Admin
What You Get
- Audit of journal entries, inventory transactions, invoices, bills, and/or account activities as specified by the user.
- Comprehensive reporting of cross-referenced transactions as requested.
- Granular look at how your integration is set up, and any issues discovered.
Refreshers and Resets
Custom walkthroughs and system resets to help take Fx5 system use to the next level
Price: $200
Duration: 90 minutes
Format: Private Session, Remote
Participants: Varies
What You Get
Refreshers
- A 90-minute session to evaluate your use of your Fx5 system
- Customized training on best practices, general workflow, and custom setup options
- A recording of your session to use as a resource going forward
- Unlimited General System Walkthrough and/or Tax Seminar attendance
Resets
- A call with our team to determine the best plan for resetting your system
- A 90-minute custom setup based on the established plan
- Personalized setup of your system to match production processes
- A recording of your session to use as a resource going forward
- Unlimited General System Walkthrough and/or Tax Seminar attendance
Fx5 System & Data Audit
Fx5 Support offers specialized system auditing on request, including (but not limited to) error diagnosis and corrections for TTB reports beyond the current month, system data auditing, miscellaneous corrections, and general process audits.
Price: $100/hour
Duration: Custom
Format: Remote
Participants: Fx5 Admin
What You Get
Upon request, FIVE x 5 support can help customers audit their FIVE x 5 system(s) at a rate of $100 per hour, billed in 30-minute increments. These services may include, but are not limited to, TTB Federal report error diagnosis and corrections beyond the current month, system data auditing, and miscellaneous corrections.
Contact Instructions
The Fx5 team is pleased to offer a variety of tailored support options to help users get the most from their operations management system. To request any of the packages below, please send an email to [email protected] and include the following:
Distillery/Brewery Name
Primary Contact
Package Requested
Please note that enhanced support packages (except Refreshers & Resets) are available only to active system users who have completed the custom setup and walkthrough training sessions. Except as provided in FIVE x 5 Terms and Conditions, FIVE x 5 Solutions makes no guarantees or warranties of any kind, express or implied.
